3 Pillars of Information Architecture in the Social Age
Client, Cache and Cloud. Those are the three pillars. But behind the buzzwords are real business-focused principles that drive actual benefit. Businesses are faced with managing increasing volumes of information. Business content ranges from email to documents to collaboration systems like SharePoint so employee’s social media activity streams. When workers want to share information they first look to email then to commercial systems like DropBox or Box.net or others that allow them to get content to its destination.
But many times these represent end-runs around corporate policy and infrastructure. Those policies and systems were put into place to manage risk, ensure continuity and foster controlled and safe collaboration. The reality is that many organizations have a host of content sharing and continuity problems because employee expectations have outpaced aging infrastructure. We have jobs to do and sharing information is critical to how we do it. So if the “official” information sharing systems IT puts into place get in the way or are too disruptive or are too much of a pain in the you-know-what then we use something else. As a result, many businesses have a “dropbox problem” or a “sharepoint problem”. They really have an IT problem. That’s because the legacy big-business content management, knowledge management and collaboration software sets have forgotten about the users. UIs are complex to the point of uselessness. The content that does make it into those systems is only minimally relevant to our needs at best.
A different approach is needed. Cloud based content systems like Digitiliti solve this problem if they are implemented correctly. The ideal information management architecture has 3 pillars. These are the client, cache and cloud. This kind of an IT infrastructure benefits business users by keeping information available and keeping ingestion frictionless. A small and transparent client can capture business information from any device. An intelligent cache creates the digital DNA for each content asset and ensures that it is de-duplicated, managed, indexed and available for the next user who needs it – even if they don’t know it yet. Vaulting (archiving, storing etc) content to the cloud ensures continuity and compliance for business while applying records and retention rules to content.
This is the Digitiliti difference. This is what keeps information working for business rather than business working to manage its information. This is what keeps information agile in the social age.
Read our whitepaper on the 3 pillars of next generation Information Architecture to learn more.